I'm so upset

gail · 02-03-2010, 10:43 PM

im so sorry to hear this i hope they arrive soon xx

James · 03-03-2010, 04:00 AM

So sorry to hear about this Elaine. The Pharmacist really should have left a record of the tracking number in the office. I hope matters are resolved soon.

pookyandjo · 03-03-2010, 01:43 PM

That is shocking Elaine... but they should be able to be tracked down... hopefully the woman you need to speak with will have the answers for you and be able to sort it out...
take care xox

Elaine · 03-03-2010, 04:40 PM

She is still off sick. Called several times today but only managed to get through twice. Have asked for the tracking number both times and they said that the nurse who is covering will call me back with it but no one has yet.

Kazz · 03-03-2010, 04:47 PM

Is there a complaints procedue Elaine.?

Elaine · 03-03-2010, 04:56 PM

I dont know Kazz, there is with the Royal mail but I cannt do anything about that until I get the tracking number.
I am finding this quite distressing in all honesty. I know it's just ashes and not really her but I just want her home if you know what I mean.

yola · 03-03-2010, 04:56 PM

That level of customer service is disgusting. I'd suggest, like Karen, to call back and ask for a manager and mention that you'd like to make a formal complaint.

Even if this person is off sick, surely someone can phone her? This is all very distressing for you and they are not making things any easier.

dandysmom · 03-03-2010, 05:05 PM

Abysmal public relations!! I agree, ask for a manager and make it very plain you are not going to let this drop.

Kazz · 03-03-2010, 05:14 PM

There must be a public relations dept at worst for such a big organisation.

I mean the publicity....(not that that is what I think you would do) would not be good......loosing a much loved cats ashes can't be good PR.

Not that its good anyhow. Don't be fobbed off Elaine.....its upsetting and surely to Lord as a animal hospital they must realise how much upset this can cause someone.

Kazz · 03-03-2010, 05:15 PM

Quote:

Originally Posted by Elaine

I dont know Kazz, there is with the Royal mail but I cannt do anything about that until I get the tracking number.
I am finding this quite distressing in all honesty. I know it's just ashes and not really her but I just want her home if you know what I mean.

Given their inability to respond to such as simple a request as a tracking number it makes you wonder if the post office is at fault.

How can they know when they were posted but not how???? Baffles me.

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