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Really Annoyed at the vets :-(my cat has been ill since a kitten, we swapped over vets about 4 years ago due to moving. im with petplan and they pay for the life of the illness, which is great because my cats costs thousands of thousands of pounds!! i recieved a letter from my vet about 9 weeks ago saying that i owed them £300! i was shocked as they were backdating from over 3years! it was there fault, she said everytime i went in she etiher forgot to ask me what this money was about, then she said she just didnt bother, then she said that she kept seeing the money getting higher and high and she always wondered whtt it meant......!! i mean 3 years though!! 3 years to find this out! at one time we had to go every 2 days for 6 weeks for injections!!! anyway it works out that i pay a premium for every claim, why didnt they tell me about this?! so i worked out a payment plan, im not working right now as im really ill & i was recovering from a operation when i found out about this, i said i could give them £10-£20 a month due to me not working, she spoke to head office who took the blame and said it was completly fine and they were sorry i was landed with such a huge bill when if i had just been told each year for every 1st new claim i pay a premium i could have paid right away, but obv its a big bill to someone whos not working. so it has all been fine! then my cat gets ill again.......i mange to actually get out of bed to take him & to the vets and the receptionist starts whispering to the vet, who then comes out guns blazing saying i must pay them £270 pound right there and then as its outstanding balance! i said 'no its all sorted i speak to (i forget her name) and we have sorted it out, they start going over the computer basically calling me a liar as theres no record of it, i can barely stand and i start to shake with rage! i said 'no it has been sorted i am paying £10-£20 a month as they know my situation, if i could pay you right away, dont you think i would? plus its your fault for not telling me! they shes says, well the balance will never get paid off, you have to increase your payments! i said 'are you going to give me the money to pay?! if i havent got it, i havent got it!' then she goes on saying have i upset pet flippin pan & they wont pay anymore?! i was like NO you made a mistake, but she wouldnt have it! i was SO annoyed coming out of there, i had to sign a petplan form & she doubled checked my signiture & date!!! they kept tutting saying things like 'poor cat' yeh poor flippin cat whos treated like a king and has cost about 10k since we had had him! does she think after 4 years of going there im going to do a runner for £280?! can barely walk let alone run! sorry this is long it just annoyed me so much!! 
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i hope you get it back on track |
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Sorry to here about the trouble you have been having hope it gets better for you soon. Sally |
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Not a very professional service your vets are offering is it?  Think if it were me, I'd pay off what I owed as soon as I could and then perhaps look for another vet. Good luck, I do hope it all sorts itself out |
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Oh dear, what a horrible situation to be in  I hope you can sort something out with your vets and Petplan soon.I agree with what Fran says, I would change vets after being treated like that. Best of luck.  |
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I agree with all of the above. Or get your agreement in writing from the Vets head office. Put in an official complaint of how she treated you and change vets. Remember to keep to your payment plan and you'll be home dry. |
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What a disgraceful way to be treated. i would be straight on the phone to their head office and also putting a complaint in writing. I also agree a change of vets is required!! good luck. |
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That's an awful situation to be in, I do hope something can be sorted out soon..... ............. then change your vet, hopefully they will be more obliging... |
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hiya thanks alot for your replys! thing is there so nice usally, all because they forgot to keep asking me about the money! anyway! hopefully ill find somewhere else when i move! thanks! |
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What a distressing experience for you! I agree with the above comments and would definitely change vets as soon as I could! |
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