Written my letter to Littlewoods

alexgirl73 · 25-02-2007, 09:19 PM

It has taken me all week to write this blasted letter to Littlewoods regarding that fiasco last monday. It is now ready to send, all 6 pages of it

. Let's just say I had a severe case of writers cramp afterwards lol! I have explained everything that happened in detail, emphasising that if someone had only sent one little fax I could have had my money in less than an hour instead of having to spend the night freezing because of no heat and being worried sick. Also mentioned rather strongly that I have spent thousands with them over the last few years and have been a customer of good standing with them and that I think their customer service is pathetic. So will now have to wait and see what response I get

Fran · 25-02-2007, 10:17 PM

Well done Alex! hope you get a favourable reply, fingers crossed x

Mags · 25-02-2007, 10:27 PM

I hope the letter does the trick Alex ........

Sweet · 26-02-2007, 09:31 AM

Fingers and paws crossed her too x

yola · 26-02-2007, 09:43 AM

6 pages??? Wow - I hope they curl up with shame when they read it!!! No excuse for treating customers shoddily

dinahsmum · 26-02-2007, 09:50 AM

Indeed.
If they don't give an adequate rsponse it might be worth going through a newspaper 'crusader' who'll carry the fight for you.

CathyW · 26-02-2007, 02:07 PM

is that the catalogue ppl?? i was a customer with them, but all paid up n buy my stuff else where now, too expensive, alright for emergency buying, but thats about it.
good luck BTW

charliebubs · 26-02-2007, 02:23 PM

Good luck Alex!!!!!!!!

alexgirl73 · 26-02-2007, 02:39 PM

Quote:

Originally Posted by boys mum

is that the catalogue ppl?? i was a customer with them, but all paid up n buy my stuff else where now, too expensive, alright for emergency buying, but thats about it.
good luck BTW

Yes its the catalogue! I'm desperate to pay mine off too, but there always seems to be something needing bought when there's no money to be found, lol!!

CathyW · 26-02-2007, 09:39 PM

Quote:

Originally Posted by alexgirl73

Yes its the catalogue! I'm desperate to pay mine off too, but there always seems to be something needing bought when there's no money to be found, lol!!

i used to just buy one thing, pay that off then order some thing else,kept it all under control then.

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