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Moli's Avatar
Catsey Veteran
 
Cats owned: Exotics,oriential,siamese,& Mogg...
Join Date: Feb 2005
Location: Scotland..
Posts: 27,164
12-03-2007, 07:26 PM   #1

Call Centres...


Actual call centre conversations !!!!!

Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
-----------------------------------------------------------------------------------------------------------------
Samsung Electronics

Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".

----------------------------------------------------------------------

RAC Motoring Services

Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia?"

Operator: " Doesn't the product give you a clue?"
----------------------------------------------------------------------
Caller (enquiring about legal requirements while travelling in France):
"If I register my car in France, do I have to change the steering wheel to the other side of the car?"

----------------------------------------------------------------------

Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".

----------------------------------------------------------------------

Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland
".
----------------------------------------------------------------------

On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: "I haven't got a pen, so I'm steaming up the window to write the number on".

----------------------------------------------------------------------

Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until this point?".

Customer: "Sure. You told me to write 'click' and I wrote 'click'".
----------------------------------------------------------------------

Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"

----------------------------------------------------------------------

Caller: "I deleted a file from my PC last week and I have just realised that I need it.
If I turn my system clock back two weeks will I have my file back again?".














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Mags's Avatar
Global Moderator
 
Cats owned: NA
Join Date: Oct 2003
Location: South-West,UK
Posts: 37,618
12-03-2007, 07:30 PM   #2

Re: Call Centres...




Brilliant Moli!!



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Elaine's Avatar
Catsey Veteran
 
Cats owned: 2 moggies
Join Date: Oct 2005
Location: Aberdeen, Scotland
Posts: 15,256
12-03-2007, 08:49 PM   #3

Re: Call Centres...






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alexgirl73's Avatar
Catsey Veteran
 
Cats owned: 2 lovely boys and a beautiful girl
Join Date: Sep 2006
Location: Telford UK
Posts: 10,652
12-03-2007, 09:21 PM   #4

Re: Call Centres...


Very good!



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Fran's Avatar
Catsey Veteran
 
Cats owned: DSH/Siamese/Orientals
Join Date: Feb 2005
Location: Yorkshire
Posts: 21,296
12-03-2007, 09:57 PM   #5

Re: Call Centres...


Very good Moli!!



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Erin's Avatar
Catsey Veteran
 
Cats owned: Moggy
Join Date: Feb 2007
Location: Kidderminster
Posts: 6,272
12-03-2007, 10:00 PM   #6

Re: Call Centres...


brilliant



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