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parcelforce - stupid delivery manI'm fuming at Parcel Force and in the process of writing a letter of complaint to their head office!!  Yesterday when I was out they came to delivery my monthly delivery of cat litter and a box of food, which I buy online. Usually if I'm not home they will leave it with a neighbour or leave a note and re-delivery. However, the bright spark of a delivery man decided that he would throw the package over my back fence into the garden. Firstly, I have no idea how he managed to do that, given that the package contained 2 bags of 7.5kg Worlds Best Litter and a box of 48 tins of Applaws cat food - weighing more than 15kg in total!!!!!!  Secondly, I have a cat proofed garden, as you know, which can clearly be seen and despite even that he still threw it over the fence. It must have landed in the netting of the catproofing and then he must have pushed it over from there. The result of this is that 2 of my metal brackets have been snapped and the netting has been pulled out where it was attached to the actual house (by a VERY strong rawplug and screw). Fortunately it is still "cat proof" but I'm so angry  He clearly had no respect for my property and was just downright lazy in not wanting to come back and re-delivery it another time that I was home.I'm asking Parcel Force to pay for the repairs and compensate me for the inconvenience. Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!!!!!!!!!!!! 
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 that is not good news, and I do not blame you writing to them etc.... take pics of the damage for your own record if needed((((((hugs)))))) x x x |
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Get a complaint in Charlie, that's atrocious Were your goods damaged? |
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I took lots of pics when I got home yesterday and saw what they had done. I've just done the letter to them and am going to post it recorded delivery with copies of all the pics. Fortunately the goods weren't damaged, Fran, but the box was and had it contained anything more fragile it would certainly have been damaged. |
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What a crazy thing to do was going to call the parcelforce guy a selective word or two but I am sure you can guess what they might have been. Keep on at them Charlie as they dont respond very quickly in my experience. Good luck. |
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Good grief! What a plug!! That's the polite version btw, lol! make sure it is a VERY strong worded letter Charlie! |
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That's unbelievable.......how stupid of that delivery man! I hope you give them a good piece of your mind Charlie...... |
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I would say you have every right to be furious (sp) Good luck and let us know how you get on. |
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Give them 14 to pay for the damages (I would try and get a neighbour to make a note of the damage that had been done as well, if you can) if they don't pay, put a claim in to the smalls claims court. Muppets!!! |
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How utterly stupid and unbelievable. Good luck with your claim |
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