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This is what I call after sales service.I bought a Morphy Richards Vac about 6 months ago, First the clip that keep the bucket on snapped off, then the rims round the wheels began to break off it bits!  and as usual I did not know where the receipt was for it, so, phoned Morphy Richards helpline, explained the problems, said I did not have the receipt, but where and when it was bought, she went away for a while, I though here we go she is coming back to tell me either to send it to them, or she could not help me because I have no receipt..She came back on the phone and said, there will be a replacement vac delivered to me this Wednesday, and was sorry for any problems I had, had...and Hubby informed me the receipt was in the drawer in his office.... 
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Goodness me that never happens does it, it is nice to see good old fashioned customer service back in action as usually once the item is sold noone takes responsibility for any faults. Well done to Morphy Richards |
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Super service Moli! Actually, the Parcel Force delivered Tom's replacement Playstation 3 the other day and I was saying to the courier how impressed I was with Sony r.e. the replacement service and he actually said to me that Sony and Morphy Richards are the two best for this type of thing  |
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That's very good! Much as I love my Dyson, the couple of times I've contacted their customer services I've been amazed by their defensive attitude. Will make mental note for the future that Morphy Richards seem to try that little bit harder! Thanks  |
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I have had Dysons Yola, and did not like them, this one has 2 motors and is suitable for all floor types, the only down side is its quite heavy, but gets all the hair/fur up no bother... |
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Is it a bag-free one Moli? I really don't like the bag ones as I prefer to wash the reservoir out, gets rid of that nasty dusty/pet smell in the vac. |
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Its bag free and has washable filters, you get a spare one with it too....I like to be able to wash the bucket and filters too... |
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Moli, what a lovely experience with customer service! Shows how bad things have gotten when we find it a nice surprise to be treated decently!! |
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