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Velvet's Avatar
Catsey Veteran
 
Cats owned: 5 DSH. 2 DLH
Join Date: May 2010
Location: Nth Ireland - UK
Posts: 3,605
10-11-2010, 02:15 PM   #1

Really disappointed


After paying an extra £6.95 for next day Express delivery, the Comfy collar never arrived. Im so disapointed. It said on site for next day delivery your order had to be in by 2pm, I placed mine at 11am!

I have emailed them - whats the point in promising express delivery & charging for it & then it doesnt happen



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angieh's Avatar
Catsey Veteran
 
Cats owned: Magnificent moggies
Join Date: Oct 2007
Location: Hampshire, UK
Posts: 21,718
10-11-2010, 02:17 PM   #2

Re: Really disappointed


It might still arrive this afternoon?



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dandysmom's Avatar
Catsey Veteran
 
Cats owned: Leia: blue torbie
Join Date: Dec 2005
Location: Washington, DC, USA
Posts: 31,378
10-11-2010, 05:24 PM   #3

Re: Really disappointed


I hope it does come; if not I'd insist on the fee for special delivery being credited, Poor customer service.



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Shelley123's Avatar
Catsey Veteran
 
Cats owned: NA
Join Date: Nov 2009
Location: Preston UK
Posts: 6,997
10-11-2010, 07:24 PM   #4

Re: Really disappointed


Has the comfy collar arrived yet, Velvet ?



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Velvet's Avatar
Catsey Veteran
 
Cats owned: 5 DSH. 2 DLH
Join Date: May 2010
Location: Nth Ireland - UK
Posts: 3,605
11-11-2010, 12:26 AM   #5

Re: Really disappointed


Quote:
Originally Posted by Shelley123
Has the comfy collar arrived yet, Velvet ?
It came after 3pm - unheard of down here, post always here by lunchtime

Put it on, looked better & we were admiring it thinking it looked well if somewhat bulky when she turned down & very deftly started to tug at her stitches!!! Absolutely flabergasted. Buster collar had to go back on



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dandysmom's Avatar
Catsey Veteran
 
Cats owned: Leia: blue torbie
Join Date: Dec 2005
Location: Washington, DC, USA
Posts: 31,378
11-11-2010, 03:19 AM   #6

Re: Really disappointed


Oh lord! Stubborn kitty, determined to pluck at her stitches! Well, you tried; hope she'll tolerate the old collar long enough for the healing to start....



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Velvet's Avatar
Catsey Veteran
 
Cats owned: 5 DSH. 2 DLH
Join Date: May 2010
Location: Nth Ireland - UK
Posts: 3,605
11-11-2010, 03:50 PM   #7

Re: Really disappointed


It was worth a try - if it had worked



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Shelley123's Avatar
Catsey Veteran
 
Cats owned: NA
Join Date: Nov 2009
Location: Preston UK
Posts: 6,997
11-11-2010, 03:56 PM   #8

Re: Really disappointed


Quote:
Originally Posted by Velvet
It came after 3pm - unheard of down here, post always here by lunchtime

Put it on, looked better & we were admiring it thinking it looked well if somewhat bulky when she turned down & very deftly started to tug at her stitches!!! Absolutely flabergasted. Buster collar had to go back on
Whoops, that's cats for you



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